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| group picture with staff |
There was fanfare at Ayaba Hotel in
Bamenda today May 1, 2015 when North West Governor Adolph Lele Lafrique and
entourage stormed the hotel conference hall to celebrate with workers. This
year’s celebration was different due to the magnitude of the quest. Besides, model
workers were recognized for their outstanding contributions to work safety and
the quality earlier during the day at the Bamenda grandstand. 15 workers of
Ayaba Hotel were happy recipients of the labour medal. The celebration created
a festive atmosphere for the workers who were joined by friends and relatives. As a key highlight of the celebration, NW Governor
dinned with the entire staff body of Ayaba Hotel.
Worthy to note that workers also
applauded the General Manager, Doume Zacharie for making sure that Ayaba gets
back its leading position in the region. He was also enjoined for registering
all the workers into the Social Insurance as well as the rehabilitation of the
canteen.
Talking
to this reporter during that fabulous occasion, some of the staff thanked the General
Manager, Doume Zacharie for the rehabilitation work carried out in the
establishment since 2013. In a mode of fanfare and ecstasy, Ayaba Hotel workers
reiterated that they are attaining the five basic determinants of quality customer
service. “The complete transformation of the hotel has given it a
facelift and impetus to remain top in a market where competition is stiff and
unfair”, one of the receptionists added. Harping on the numerous changes that
have moved Ayaba Hotel from the doldrums to attain the five determinant
qualities of costumer service, the staff cited amongst others the complete
overhauling of the housing department which include, rehabilitation of the
suites, rehabilitation and transformation of room 601 into a semi-suite, the
painting to changing of bed sheets in all the rooms, the installation of
electronic locks, flat TV screens in all rooms, lobby, bar and restaurant. “All
these have created comfort to our guests who now see our hotel as a real home away
from home”, Doume Zacharie told this reporter.
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| NW Governor leaving Ayaba |
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| Group picture with recipients of labour medals |
When News Breaks Out, We Break In. (The 2014 Bloggies Finalist)
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